"Poor communication skills can
condemn you to a life of mediocrity and
frustration. Good communication skills
can unlock your dreams of success."
Dr. Robert A. Tracz

Don't Burn Your Bridges

The other day a gentleman made an offer on a fridge and stove and concluded with "this is my final offer, take it or leave it."

Because of his tone and attitude, I would have been tempted to tell him, "take a hike." even if his offer had been reasonable - which it wasn't. And at another point in my life might have added a few choice four letter superlatives.

But instead said, "Thank you, I appreciate your offer. Unfortunately, because I stand to loose too much I'll have to decline. If you can reconsider your offer please give me a call. I appreciate your checking it out."

He left with a Buddy Holly version of, "That'll be day!"

Too many times when we give or receive an ultimatum the offended party's ego and emotional decision-making process kicks in and forces the person to walk away from what might be a reasonable or close to reasonable offer.

Leave the door open to future negotiation. Memorize this line, "Thank you, I appreciate your offer. Unfortunately because... I'll have to.... If you can reconsider then please... . I appreciate your taking the time to consider this."

Oh, by the way - he called back and we made a deal.

Click here to return to Tip Menu